TRANSPORTATION MANAGEMENT
CUSTOMER
- A listed pharmaceutical company integrating R&D, production and retail sales, headquartered in Shandong Province, China
- Transportation routes involve distributors in many cities across the country and major hospital departments in the province
CHALLENGE
- Large variety of medicines with time-sensitive deliveries
- High quality while low cost mandated by customer
- Specialty medicines need to be kept out of the light across all transportation depots
- Hospital goods need to be unloaded to the designated location of each department’s choice
WE PROVIDE
- TL/LTL service from Shandong to Sichuan, Chongqing, Zhejiang and Guizhou provinces as well as deliveries within the cities
- 2 dedicated customer service representatives with 7*24 hours access for service inquiries
- 3 onsite staff for order management and fleet arrangement
- TMS system for transparency across all transportation milestones
ACCOMPLISHMENTS
- Upgraded the emission standard for logistics vehicles from National IV to National V and reduced the environmental impact of vehicle emissions
- KPI performance highest amongst all transportation service providers, acknowledged by customer
- Taking Zhejiang route as an example, after Mitsui took over, we effectively reduced the number of customer complaints and the amount of claims.
