TRANSPORTATION MANAGEMENT
CUSTOMER
Headquartered in the German town of Solingen on the Rhine and founded more than 290 years ago. World-famous brand for cooking technologies.
CHALLENGE
- 100+ stores over 52 routes, each with unique requirements
- 5,000+ SKUs, with various packaging characteristics
- Distribution to large-scale supermarkets
- Last-minute orders on daily basis
- Frequent damage incidents
WE PROVIDE
- Nationwide transportation from Shanghai, Guangdong, Hebei, Jiangsu
- Customized service based on store requirements
- Delivery to mega supermarkets
- Regular trainings to operation staff
- Daily reporting with monthly business review
- Dedicated onsite staff at customer site
- Pallet return management
ACCOMPLISHMENTS
- 100% on-time pickup，99.93% on-time delivery，0.05% damage rate，0% complaint since 2021
- Regular surveys to store managers to ensure satisfaction of receiving stores
- Reinforced packaging for deliveries to mega supermarkets to reduce returns caused by packaging deformation, such as additional shrink-wrapping and loading optimization
- On-the-clock coordination of last-minute orders by adjusting pickup truck size and numbers