Integrated China Import and Warehouse Fulfillment
CUSTOMER
Industry: One of Japan’s leading apparel and lifestyle products companies.
Business Presence: Operates a diversified retail model in China, combining proprietary e-commerce platforms with brick-and-mortar stores.
Scale: Manages a logistics hub handling over 33,000 SKUs and more than 400,000 units of inventory on an ongoing basis.
CHALLENGE
Highly Complex Import Operations: Accurate HS code classification across a vast product range, along with preparation and translation of documentation required under China’s unique import regulations.
Large-Scale Inventory Complexity: Maintaining high-precision inventory control across multiple categories and massive volumes (33,000 SKUs / 400,000+ units), while minimizing mis-picks and sorting errors.
Strict Cost Control: Optimizing logistics costs to the absolute minimum without compromising service quality, in order to remain competitive in the market.
WE PROVIDE
Expert Customs Clearance Support: Management of import documentation, including precise HS code classification and Chinese-language translation, backed by deep regulatory expertise.
Advanced Value-added Services: Chinese labeling, sewing of care labels, visual inspection of returned items, and minor repair services.
Tailored Operational Design: Detailed inventory control and outbound workflows designed to accommodate apparel-specific seasonality and high-SKU environments.
ACCOMPLISHMENTS
Improved Store Ratings: Consistent logistics and fulfillment quality contributed to achieving 5-star ratings on the e-commerce platforms.
Optimized Logistics Cost Ratio: Through operational efficiency and continuous improvement, achieved the target logistics cost ratio of under 5% of sales.
Shortened Fulfillment Lead Time: Established a rapid fulfillment model enabling shipment within an average of 10 hours from order receipt, significantly improving customer satisfaction.